Frequently Asked Questions

• What are the benefits of a low-flush toilet? And do they work as good as the others?

They use far less water than the old style and yes they work as good.

• Is it true that anything other than toilet paper being flushed down a toilet can be a problem?

Yes, particularly paper towels.

• Is it okay to use toilet fresheners that hang in the toilet?

Yes, if in the toilet bowl, however, if in the tank, fresheners may cause problems with the rubber parts inside of it.

• Why aren't the filters that sit in a water pitcher as good any other water filter?

They are as good but do not last as long.

• If my faucet is leaking, is there anything I can do to stop it, or does it need replacing?

Yes, we’d recommend having a professional plumber repair the internals of the faucet. Replacing it is a last resort.

• What are the best things I can I do to conserve water?

It’s best to consult with your local water department to see how they are guiding others in conservation.

• There is a foul smell coming out of my bathroom sink, what could that be, and is there anything I need to do?

It could be signs that the drains are blocking, and should be handled on a case by case basis, so would be a good idea to give us a call.

• What is the most common things that clog a toilet?

Feminine products, paper towels, overloading with toilet paper, cell phones!

• What is causing the reddish stains I am seeing in my sink and tub?

This is caused by iron in the water, mainly from well water.

• Is there any maintenance I can do to keep my water heater in good working order?

Yes, you can flush out any sediment from the bottom drain of the heater every 6-12 months.

• What is the best water for coffee and cooking?

Reverse Osmosis water

• Why should I care if my water is hard?

It will cause scale build up, which will shorten the life of your fixtures and/or appliances.

• What is a 'Boil Water Advisory'? And does this apply to me if I have a water filtration system?

A ‘Boil Water Advisory’ means that you will need to boil your water, in order to reduce/eliminate bacteria and, yes, it still applies.

• What is the difference between a Whole House system and an Under the Counter system?

A Whole House system will, generally, filter out most unwanted contaminants and supply the home with the required volume of water. Under the Counter systems will filter even more contaminants but will not deliver the required volume for a home.

• How do I know when to change my filter cartridge?

Refer to the manufacturer’s instructions, typically 6-12 months.

• Will I lose water pressure if a Whole House filter system is installed? And if so, how will we feel the effects?

There is a slight pressure drop. However, it is marginal.

• How do I know if there is bacteria in my water? And if there is, what is the best way to eliminate it?

Most city supplied water is heavily chlorinated and is for the purpose of eliminating bacteria. The best way to rid your home of bacteria is to utilize either chlorine injection or an ultra violet lamp system. These are, generally, not required on city water systems.